Frequently Asked Questions
Everything you need to know about shopping at Letterland
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on your location and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please note that sale items and intimate apparel are final sale for hygiene reasons.
How do I know which size to choose?
Each product page features a detailed 'Size Guide' button with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your materials sustainably sourced?
At Letterland, we are committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we work exclusively with Fair Trade certified factories.
Can I track my order once it has shipped?
Yes, as soon as your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking link to monitor your package's journey in real-time.